Think Different

                                                                                     Photo by Jopwell 1. Define the customer experience:    - Definition: Customer experience (CX) is the overall perception a customer has with a brand based on all interactions and touchpoints.    - Example: Define whether your AI implementation aims to provide a personalized, efficient, or proactive customer experience. 2. Understand your customer:    - Definition: Gain insights into customer preferences, behaviors, and needs to tailor AI interactions accordingly.    - Example: Utilize AI analytics to analyze past customer interactions, purchase history, and feedback to understand preferences. 3. Determine the chann...